Privacy policy

At Cross Woven, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase, we collect information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment gateways)

Automatically Collected Information

When you browse our site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed

  • Referring website or search terms

  • Time spent on pages

Cookies

We use cookies to improve your browsing experience, analyze traffic, and personalize content. You can disable cookies through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding your order

  • Send order confirmations and shipping updates

  • Provide customer support

  • Improve our website and customer experience

  • Send marketing emails (only if you subscribe)

3. Sharing Your Information

We may share your information with trusted third parties, including:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Shipping carriers

  • Analytics tools such as Google Analytics

These partners only receive the information necessary to perform their services.

We do not sell or rent your personal information.

4. Data Retention

We retain your order information for our records unless and until you ask us to delete it.

5. Security

We take reasonable precautions to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold

  • Request corrections

  • Request deletion

  • Opt-out of marketing communications

  • Withdraw consent (if applicable)

To exercise these rights, contact us at:
📧 crosswovenclothing@gmail.com

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page.

9. Contact Us

For questions about this Privacy Policy or your personal data, you may contact us at:

Cross Woven
📧 crosswovenclothing@gmail.com